We have successfully helped businesses expand their client base by
welcoming, accommodating, and including people of all abilities.
In 2016, leadership at Proehlific Park desired to improve customer service for patrons with a disability and their families. IFA consultants provided feedback on access, customer service, and an untapped consumer market. Recommendations on signage, interactions with those using a wheelchair, communication when there are expressive language deficits, and adaptations to gym policies were included in our training. In a pre- and post- training evaluation, staff identified improvement in their ability to welcome and include people with disabilities, identify needs, make necessary adaptations to accommodate customers’ needs, and encourage an environment of social inclusion between clientele.
With the rise in numbers of individuals impacted by a disability, GDPI requested an assessment of their planned family movie night to be held in center city. A site visit was made by the InFocus Advocacy team to review physical and logistical plans for serving a broad community that included those with sensory challenges, altered mobility, and intellectual disability, as well as their friends and family members. Four IFA consultants participated in the assessment and subsequent training of GDPI staff and 40 park volunteers who sought to increase event accessibility for every family. An audience survey conducted by GDPI revealed that over half of the attendees, in fact, participated in the movie night because it was promoted and structured as an inclusive event.
Triad Stage is a southeast regional professional theater in Greensboro, NC known to be welcoming and inclusive of its diverse community. In recognition of individuals with sensory processing concerns, and the limits that imposes on families, we were retained to guide in the development of sensory-friendly theater performances. This included an assessment of physical space, lighting, sound, and the establishment of a “chill zone” where an individual could freely move about during a performance, yet remain in the audience with family members, all enjoying the performance together. Four IFA consultants with a passion for live theater led the way in training Triad Stage staff from the box office to executive leadership. The inaugural sensory-friendly performance of a holiday classic was enjoyed by over 150 guests. Bravo!
Over the course of 2 months in 2018, our team trained over 120 Greensboro Bound Literary Festival volunteers on the value of creating an inclusive, accessible event held in Greensboro, NC. Inspired by their own interest in literature and community festivals, our consultants educated volunteers about participation barriers, accommodations, signage, people-first language, and communication styles during 8 independent sessions selected to accommodate festival volunteer schedules. With over 3,000 festival attendees, organizers expressed appreciation for the meaningful insight shared by our consultants, noting the increase in skills and confidence of volunteers serving a diverse audience.
In 2015, the FJC, in partnership with InFocus Advocacy and the University of North Carolina Greensboro, Department of Community & Therapeutic Recreation began a comprehensive study of 6 of their existing summer camps over 3 years. A top-down/bottom-up study of these camps helped us identify and implement camp leadership strategies as well as best practices for counselors and activity specialists in support of camp inclusion. Additionally, effective marketing strategies and communication with campers’ family members were addressed. During the course of this collaboration, the cohort of 6 camps were able to build upon lessons learned, which contributed to their movement along the continuum of inclusion, where camps became socially inclusive and models for other camps under the agency’s umbrella.
As a large workplace with over ten thousand employees, Cone Health also serves to provide on-the-job training for students with a disability during their last year of high school. Not all employees have the confidence or skillset to support a coworker with a disability. In 2019, our team provided training for a select group of Cone Health employees to educate and encourage engagement between coworkers of varying abilities. With our IFA consultants discussing their own interests, skills, and support needs, they quickly established rapport with the attendees. The carryover from understanding coworkers of varying abilities to patient care will be a natural outcome.
“The training inspired everyone. The feedback was all great!” Tammy Maddox, Project SEARCH Instructor for Guilford County Schools at Cone Health Moses Cone Hospital.
InFocus Advocacy Executive Directors & IFA consultants worked together with museum leaders to design a training session which built competence, comfort, and rapport between docents and museum patrons. Utilizing a current exhibit, different perspectives were shared regarding the desires and needs of people of varying abilities. Consultants participated in docent led exhibit tours and museum community conversations in order to best recommend necessary adaptations and modifications for inclusion. Approximately 25 docents were trained to provide appropriate inclusive services in 2018, with training for an additional group of docents in 2019. The Weatherspoon reported that docents expressed profound gratitude for this experience and for the depth of new knowledge and understanding following their training.
In 2020, we were asked to expand the knowledge base of 30 Cape Fear Vocational Services supported employment professionals who serve as a bridge between individuals with a disability and potential employers. Our team provided an overview of working with businesses who have little to no experience in hiring an employee with a disability. Four IFA consultants shared personal insight that provided CFVS staff with new, creative approaches to job matching. Better matches foster sustainable employment. “The InFocus team explained how these benefits are not limited to individuals with disabilities, but also influence the bottom line of businesses who profit from more inclusive environments for their customers.” Kevin Cook, Regional Director of Vocational Services, Cape Fear Vocational Services.
Increasing interest and demand for postsecondary education opportunities has led to a need for support staff on many college campuses. In 2019, InFocus Advocacy® hired self-advocate consultants who prepared Monarch College Support Service staff for the provision of person-centered support for students with varying abilities. As recent graduates themselves, these consultants enriched the InFocus Advocacy team's training by sharing their own college experience in the Beyond Academics postsecondary education program at UNC Greensboro.